Privacy Policy

1Who We Are

Nova Clean Dry Cleaners is a privately owned business operating from:
77–79 Hersham Road, Walton-on-Thames, KT12 1 RJ Halfway Parade, Hersham
Email: info@novacleanuk.com Phone: 01932 262425
We are the data controller responsible for your personal information.

2What Information We Collect

We collect the following personal data when you use our services:
Full name
Phone number
Email address
Collection and delivery address
Order details and service history
Payment information (processed securely via Stripe — we do not store card details)

3How We Collect Your Information

We collect your information when you:
Book a collection or delivery through our website
Contact us by phone, email, or WhatsApp
Visit us in store
Sign up to receive updates or promotions

4Why We Use Your Information

We use your personal data for the following purposes:
To process and fulfil your order
To arrange collection and delivery
To contact you about your booking or any issues with your garments
To send you service updates or confirmations
To respond to complaints or enquiries
To improve our services
We will only use your data for the purpose it was collected for. We will not use it for unrelated
purposes without your consent.

5Our Legal Basis for Processing Your Data

Under UK GDPR, we process your data on the following legal bases:
Contract — processing is necessary to fulfil your order
Legitimate interests — to manage and improve our business operations
Legal obligation — where required by law
Consent — where you have opted in to receive marketing communications

6Marketing Communications

We will only send you marketing emails or messages if you have given us clear consent to do
so. You can withdraw your consent at any time by:
Emailing us at info@novacleanuk.com
Clicking unsubscribe in any marketing email
Calling us on 01932 262425
Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

7Who We Share Your Data With

We do not sell your personal data to third parties. We may share your data with:
Stripe — for secure payment processing
Email and communication providers — to send booking confirmations and updates
Delivery partners — only where necessary to fulfil your collection or delivery
All third parties are required to handle your data securely and in accordance with UK GDPR.

8How Long We Keep Your Data

We retain your personal data for as long as necessary to provide our services and comply with
legal obligations:
Order and transaction records — 6 years (for tax and legal purposes)
Customer contact details — 2 years from last interaction
Marketing consent records — until consent is withdrawn
After these periods, your data is securely deleted.

9How We Protect Your Data

We take data security seriously. We use appropriate technical and organisational measures to
protect your personal information including:
Secure encrypted connections on our website (SSL)
Secure payment processing via Stripe
Restricted access to customer data within our business

10Your Rights Under UK GDPR

You have the following rights regarding your personal data:
Right to access — request a copy of the data we hold about you
Right to rectification — request correction of inaccurate data
Right to erasure — request deletion of your data where there is no legal reason to
retain it
Right to restrict processing — request we limit how we use your data
Right to data portability — request your data in a portable format
Right to object — object to processing based on legitimate interests or for marketing
purposes
Right to withdraw consent — at any time where processing is based on consent
To exercise any of these rights, please contact us at: info@novacleanuk.com or 01932 262425
We will respond within 30 days.

11Cookies

Our website uses cookies to improve your browsing experience. These include:
Essential cookies — necessary for the website to function
Analytics cookies — to understand how visitors use our site
Marketing cookies — only with your consent
You can manage your cookie preferences through the cookie banner on our website. For full
details please see our Cookie Policy.

12Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy
practices of those sites and recommend you read their privacy policies independently.

13Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page
with an updated effective date. We encourage you to review this policy periodically.

14How to Complain

If you are unhappy with how we have handled your personal data, you have the right to
complain to the Information Commissioner’s Office (ICO):

Website: ico.org.uk Phone: 0303 123 1113

We would appreciate the opportunity to address your concerns directly before you contact the
ICO — please reach out to us first at info@novacleanuk.com.

Nova Clean Dry Cleaners 77–79 Hersham Road, Walton-on-Thames, KT12 01932 262425 |
info@novacleanuk.com